Frequently Asked Questions

MEMBERSHIPS

How old do I have to be to join AMPMHQ?

You are required to be 13 years or older to join on a membership. If you are under 18, a parent or guardian must co-sign your membership agreement

Does AMPMHQ offer student discounts?

Yes, a concession discount is available.

If I have any queries about my membership whom do I speak to?

Our team at HQ are happy to help you with any questions or feedback you have. If you’d prefer to speak to the Facility Manager please let our reception team know. If the Facility Manager isn’t immediately available the reception team will ensure they contact you as soon as possible.

You can also call or send us a message online.

How do I update my personal details and/or account details?

You can update all your personal details through the AMPM app. Download and register now to update your details. Alternatively, you can call or request a change by sending us a message

Can I put my membership on hold?

Yes you can. We call our hold option a Static Hold. This reduces your weekly dues to $5 whilst you’re not attending the gym. You can put a Static Hold on your membership at any time while you are away on holiday or having time off. The Static hold is available in weekly increments and is unlimited, so you won’t have to worry about time restraints and will allow you to enjoy your holiday or time off.

How do I make a complaint?

We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. If you have a complaint, please have a chat with one of our facility staff.

If you would prefer to speak with the Facility Manager please let our reception team know. If they aren’t immediately available the reception team will ensure they contact you as soon as possible.

You can also contact AMPMHQ on 07 5554 5002 ,

Alternatively please send us a message or place your complaint in writing and send it to:
Manager 
AMPM Headquarters
4/56 Paradise Avenue
Miami, QLD 4220

GYM

Can I bring a friend to the facility?

Absolutely! If a visiting friend or family member wants to workout with you, they’ll receive access to the same privileges as you for a nominal fee: $15 per visit, Casual visit packs of 10 visits may also be purchased at reception.

Can my children wait for me in the members’ lounge while I work out?

Yes, as long as they are 10 years or older and/or an adult accompanies them.

Who can I ask if I have trouble using the equipment?

Our Coaches and Facility Manager are there to help answer your questions if you get stuck.

When’s the quietest time to visit the club?

During class times are generally busiest before work and after work. If you prefer a quieter atmosphere pay us a visit from 2pm – 4pm on Monday – Thursday and from 10am – 12pm Friday and Saturday.

Do I need to bring my own towel?

Yes. You’ll need your own towel to dry off and to wipe down equipment after use so it’s sweat-free for the next member.

What happens if I lose something in the changing room?

Let reception know as soon as possible so we can check if someone’s handed it in. However, we can’t be held responsible for mislaid items.

Are the team first aid trained?

Yes, we always have a number of first aiders on duty. In the unlikely event that someone is injured, there are also first aid boxes located in the kitchen.

Are there any social events for members and staff?

Yes, they’re great fun and an excellent way of getting to know everyone. To find out more about our upcoming events, workshops and challenges ask reception or keep an eye on the AMPMHQ member Facebook group.

MEMBERSHIP CANCELLATIONS

What if I want to cancel my membership?

You must give us 14 days’ notice to cancel, unless you are cancelling for medical reasons (with supporting evidence). We count this period from the date of your request. You will pay any direct debits that are scheduled during the 14-day notice period and will have facility access until the pass associated with your final direct debit has expired.

No cancelation fees and no hidden costs.

Purchased a Pre Paid option

Your options

Your Pre Paid option will end at its expiry or when you use all your visits (whatever occurs first).

How do you cancel?

You do not have to cancel pre paid membership options. Pre paid options are not refundable. If you have a medical, relocation or redundancy reason prohibiting you completing your pre paid pack we will assist you with an extension of your expiry date to ensure you can use your visits. We will require documentation to support one of these reasons to action this.

TRAINING

How quickly will I see results when using the gym?

It depends on several factors including how often you attend, what exercise you do, what you eat and drink and what your goal is. But with the correct diet, training and motivation you could start to see some positive changes within 4 weeks.

I’ve never used a gym before. What support is on offer?

Our goal is to not only help you reach your goals, but to help you create a lasting fitness habit. That’s why there’s always a member of the fitness team on hand to help with advice on training and nutrition, industry-leading instructors to support and guide you in our group exercise classes and a network of Coaches ready to motivate you throughout your fitness journey. Reach out to one of our fitness pros and you’ll have access to support, motivation and fitness expertise.

I have an injury/illness. Can I still use the gym?

Yes, but we’d recommend you get the OK from your doctor before working out. Research has shown that regular exercise can prevent, slow down and even reverse some symptoms. Our team has experience creating exercise regimes specific to injuries and illness so ask a member of the fitness team for advice and support.

Do I need to be fit before I join?

Not at all. In fact, if you’re unfit the gym is the best place for you. But one thing is certain: with our energetic and passionate fitness teams you’ll soon be fit after joining.

I’m new to classes. Are there any I shouldn’t do?

There are no set classes that anyone should or shouldn’t do and enough variety to ensure that there’s a class for you. Don’t be scared of trying something new. If you find it isn’t for you, simply try something else next time but you never know, you might discover a talent you never knew you had. Generally speaking, it’s a good idea to try a class three times before making a call that it doesn’t suit you.

I am pregnant, is it safe to workout?

The level of exercise during pregnancy is usually determined by pre-pregnancy fitness levels. As you’ve not been exercising recently you need to make sure you follow a more conservative exercise plan and progress things slowly.

We recommend you book in with one of our Coaches. Make sure you ask for one that is trained in Ante & Post Natal. They’ll help develop your personal fitness plan.

Stretching and Iron Core could be good options, but you would need to tell the instructor your good news and also make sure you monitor your body temperature, not allowing yourself to get too hot. Four weeks general training with a coach would allow you to get your base level of fitness up before your first class.

The key for you is progressing slowly and gradually adding exercise to your lifestyle.

I am looking to tone my arms, bum and legs, what would you recommend?

Iron Core, Muscle Up, Booty and Tred are be good options. These classes are strength focused, and will help tone these areas, along with a good diet.